Refund policy

At Hypnora Sleep, we want you to feel completely confident when choosing your mattress. That’s why eligible Hypnora Sleep mattress purchases come with a 30-Night Mattress Trial.

1. Mattress Trial

Every eligible Hypnora Sleep mattress includes a 30-Night Mattress Trial.

Your 30-night trial begins from the date your mattress is delivered.

You may try your mattress at home for the full 30 nights.

If you decide the mattress is not right for you, you may request a return within your 30-night trial period, provided the mattress meets the return conditions set out below.

Returns are accepted for both defective and non-defective eligible mattresses, including mattresses that are new or lightly used as part of the trial.

2. Return Conditions

To be eligible for a return, the mattress must be:

  • Clean and in a hygienic condition

  • Free from damage, stains, odours, marks, tears, or misuse

  • Used only in a normal domestic setting

  • Returned with any required accessories or packaging, where applicable

We reserve the right to refuse a return or reduce the refund amount if the mattress is returned in an unsuitable condition.

3. How to Start a Return

To arrange a return, exchange, or mattress trial return, please contact us within your 30-night trial period from the date of delivery.

Please include:

  • Your order number

  • Your full name

  • Your delivery postcode

  • The reason for return

Our team will check your order and confirm the next steps.

This helps our support team deal with your request as quickly as possible.

4. Contact Us

Hypnora Sleep Support Team
Email: support@somnus.co.uk
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

5. Return Method

Returns are handled by mail or collection, depending on the item and your location.

Once your return request has been approved, we will provide clear instructions for returning or collecting your item.

6. Return Fees

There are no restocking fees and no pick-up or collection fees for eligible mattress returns made within the 30-night trial period.

7. Exchanges

We accept exchanges on eligible products.

Please contact us with your order details and let us know which item you would like to exchange.

Exchanges are subject to product availability. If the replacement item is unavailable, we may offer an alternative product or a refund.

8. Refunds

Once your return has been received or collected and inspected, we will process your refund to your original payment method.

Refunds are processed within 7 days of the returned item being received and approved.

Please note that your bank or payment provider may take additional time to make the funds available in your account.

9. Faulty, Damaged, or Incorrect Products

If your product arrives faulty, damaged, or incorrect, please contact us as soon as possible.

Please include your order number and clear photographs of the issue.

We will arrange a suitable resolution, which may include a repair, replacement, exchange, or refund.

10. Non-Returnable Items

For hygiene reasons, we may not be able to accept returns for items that are damaged, stained, soiled, or otherwise unsuitable for resale or donation, unless the item is faulty.

This does not affect your statutory rights.

11. Your Statutory Rights

Our 30-night trial is in addition to your statutory rights. Under the Consumer Contracts Regulations 2013, you can also cancel an online order within 14 days of receiving your goods. Nothing in this policy affects your rights under UK consumer law.